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CONTACT US

WE'D LOVE TO HEAR FROM YOU! ALL CUSTOMER SERVICE INQUIRIES CAN BE DIRECTED TO INFO@COUNTRYTHUNDER.COM OR YOU CAN CALL US AT 1-866-388-0007. OUR TEAM IS AVAILABLE WEEKDAYS FROM 9AM-5PM CST.

CLICK HERE FOR ALL OTHER CONTACT INFORMATION.

HOURS

OUR FRONT GATES / WILL CALL WILL OPEN AT 9AM EACH DAY, FROM WEDNESDAY, APRIL 9 - SUNDAY, APRIL 13. THE GATES WILL CLOSE AT 10PM EACH NIGHT. YOU WILL NOT BE ALLOWED ONTO FESTIVAL GROUNDS AFTER 10PM.

CAMPERS MUST BE OUT BY SUNDOWN ON MONDAY, APRIL 14.

THE CAMPGROUND INFORMATION BOOTH WILL BE OPEN FROM 9AM - 7PM FROM THURSDAY, APRIL 10 - SUNDAY, APRIL 13. SHOWERS ARE LOCATED IN THE CAMPGROUNDS AND WILL BE OPEN FROM 8AM - 7PM FROM THURSDAY, APRIL 10 - SUNDAY, APRIL 13. SHOWERS ARE NOW CASHLESS. 

THE CONCERT BOWL GATES ARE OPEN FROM 12PM - 10PM FROM THURSDAY, APRIL 10 - SUNDAY, APRIL 13. YOU WILL NOT BE ALLOWED INTO THE CONCERT BOWL AFTER 10PM.

TICKETS

TICKETS WILL BE SENT TO YOUR EMAIL. WHEN YOU ARRIVE AT THE FESTIVAL, WE WILL SCAN YOUR TICKET AND GIVE YOU STICKERS TO PLACE ON YOUR VEHICLE FOR PARKING/CAMPING AND WRISTBANDS TO DESIGNATE YOUR ADMISSION.

PLEASE NOTE, ONCE A WRISTBAND IS TIGHTENED, IT CANNOT BE LOOSENED. TREAT YOUR WRISTBAND LIKE THE MONEY YOU SPENT ON YOUR ADMISSION. IF YOUR WRISTBAND BECOMES TOO TIGHT, WE CAN REPLACE IT AT OUR DISCRETION FOR A $20 FEE AT THE INFORMATION BOOTH, CAMPGROUND INFO BOOTH, OR WILL CALL. LOST WRISTBANDS CANNOT BE REPLACED.

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RULES & POLICIES

REVIEW ALL FESTIVAL RULES HERE, INCLUDING FESTIVAL BAG POLICY, TICKET POLICY, CAMPGROUND POLICIES, AND PARKING LOT POLICIES. 

NEED TO KNOW

VENUE ADDRESS: 20585 E WATER WAY, FLORENCE AZ 85132
 
ALL SALES ARE FINAL. SHOW IS RAIN OR SHINE. VIEW TICKET TERMS HERE.
 
WRISTBANDS ARE VOID IF TAMPERED WITH. PLEASE NOTE, ONCE A WRISTBAND IS TIGHTENED, IT CANNOT BE LOOSENED. TREAT YOUR WRISTBAND LIKE THE MONEY YOU SPENT ON YOUR ADMISSION. IF YOUR WRISTBAND BECOMES TOO TIGHT, WE CAN REPLACE IT AT OUR DISCRETION FOR A $20 FEE AT THE INFORMATION BOOTH, CAMPGROUND INFO, OR WILL CALL.
 
CHILDREN 10 AND UNDER ARE FREE OF CHARGE ONLY IN GENERAL ADMISSION AREAS WHEN ACCOMPANIED BY A VALID GA TICKET HOLDER. *FREE ADMISSION FOR KIDS DOES NOT INCLUDE ANY PREMIUM TICKET AREAS. THEY WILL NEED THEIR OWN TICKET TO ACCESS ANY UPGRADED AREA.

ALLOWED ITEMS

THE FOLLOWING ITEMS ARE ALLOWED IN THE FESTIVAL BOWL / CONCERT AREA. ALL ITEMS AND PATRONS ARE SUBJECT TO INSPECTION BY OUR SECURITY TEAM UPON ENTRY. CLICK HERE TO REVIEW OUR BAG POLICY.
 

  • HATS

  • SUNGLASSES

  • SUNBLOCK (HIGHLY RECOMMENDED!)

  • LIGHTERS (SMOKING ONLY ALLOWED IN DESIGNATED AREAS)

  • BEACH TOWEL / BLANKET

  • ONE UNOPENED BOTTLE OF WATER (ONE BOTTLE PER PERSON)

  • FANNY PACKS (NOT REQUIRED TO BE CLEAR)

  • DIGITAL CAMERAS (NON-PROFESSIONAL DIGITAL CAMERAS ARE ALLOWED; DSLR CAMERAS AND THOSE WITH A REMOVABLE LENS ARE NOT ALLOWED INTO THE FESTIVAL)

  • DISPOSABLE CAMERA / FILM CAMERAS (NON-PROFESSIONAL)

  • SOFT LAWN CHAIRS (PLEASE REMOVE FROM THE BAG SO BOTH ITEMS CAN BE SEARCHED)

  • STROLLERS / SOFT WAGONS

  • CELL PHONES

  • PRESCRIPTION MEDICATION IS ALLOWED IN THE ORIGINAL PRESCRIPTION BOTTLE. ANY GUEST ATTEMPTING TO BRING IN PRESCRIPTION MEDICATION MUST HAVE PHOTO ID THAT MATCHES THE NAME PRINTED ON THE PRESCRIPTION. THE PILLS IN THE BOTTLE MUST ALSO MATCH THE MEDICATION/DESCRIPTION PRINTED ON THE PRESCRIPTION

  • OVER-THE-COUNTER MEDICATIONS ARE ALLOWED, PROVIDED THEY ARE NEW AND IN THE ORIGINAL FACTORY-SEALED CONTAINER.

  • REQUIRED MEDICAL EQUIPMENT (WHEELCHAIRS, OXYGEN BOTTLES, ETC). WE ENCOURAGE ANYBODY WITH ADDITIONAL MEDICAL EQUIPMENT TO VISIT OUR MEDICAL TENT FOR ASSISTANCE

PROHIBITED ITEMS

THE FOLLOWING ITEMS ARE NOT ALLOWED IN THE FESTIVAL BOWL / CONCERT AREA. ALL ITEMS AND PATRONS ARE SUBJECT TO INSPECTION BY OUR SECURITY TEAM UPON ENTRY. CLICK HERE TO REVIEW OUR BAG POLICY.
 

  • GLASS CONTAINERS

  • UMBRELLAS

  • CHAIRS WITH CANOPIES

  • OUTSIDE FOOD & BEVERAGES

  • DRONES, UNMANNED AIRCRAFT DEVICES, REMOTE CONTROLLED VEHICLES

  • ALCOHOLIC BEVERAGES & ILLEGAL SUBSTANCES

  • ANIMALS - WITH THE EXCEPTION OF SERVICE ANIMALS FOR GUESTS WITH DISABILITIES

  • BAGS - CLICK HERE FOR OUR BAG POLICY

  • BOTTLES, CANS, THERMOSES & OTHER BEVERAGE CONTAINERS

  • PROFESSIONAL CAMERAS, DSLR CAMERAS, OR THOSE WITH A REMOVABLE LENS

  • FIREWORKS

  • LAPTOP COMPUTERS

  • RADIOS

  • LASER POINTER DEVICES

  • NOISEMAKERS

  • PROMOTIONAL / ADVERTISING / SALES MATERIALS NOT APPROVED BY COUNTRY THUNDER. ANYONE FOUND TO BE IN VIOLATION OF THIS POLICY WILL BE REMOVE FROM THE FESTIVAL GROUNDS

  • SEAT CUSHIONS LARGER THAN 15 INCHES X 15 INCHES OR THAT CONTAIN ARMRESTS, ZIPPERS, POCKETS, FLAPS, OR METAL BACKS.

  • SELFIE STICKS OR POLES

  • VIDEO CAMERAS

  • MONOPODS AND TRIPODS

  • WEAPONS (KNIVES, BOX CUTTERS, FIREARMS, ETC)​

ONSITE SERVICES

LOST & FOUND - WE WILL FACILITATE ALL LOST & FOUND AT THE INFORMATION BOOTH. IF AN ITEM IS FOUND, WE ASK THAT ALL PATRONS RETURN IT TO THE INFO BOOTH IN EXCHANGE FOR SOME GOOD KARMA. THE CUSTOMER SERVICE TEAM WILL KEEP TRACK OF ALL REPORTED MISSING ITEMS TO HELP RETURN THEM TO THEIR OWNER.
 
MEDICAL SERVICES / FIRST AID - MEDICAL SERVICES IS LOCATED NEAR THE EAST ENTRANCE. IF YOU HAVE A MEDICAL NEED, PLEASE VISIT OUR FIRST AID TENT. VIEW THE FESTIVAL MAP HERE.

MERCHANDISE - IN ADDITION TO COUNTRY THUNDER FESTIVAL MERCH, ARTISTS WILL HAVE THEIR OWN MERCH AVAILABLE FOR SALE. 

CELL TOWERS - VERIZON, T-MOBILE, AND AT&T TOWERS WILL BE ONSITE

FOOD & BEVERAGES

TO PURCHASE OR CONSUME ALCOHOL, ALL FANS BETWEEN 21-3O ARE REQUIRED TO WEAR AN AGE VERIFICATION WRISTBAND. VISIT ONE OF OUR ALCOHOL ID BOOTHS LOCATED AT EACH FESTIVAL BOWL ENTRANCE AND SHOW YOUR ID TO RECEIVE THE WRISTBAND. THE AGE VERIFICATION WRISTBAND IS GOOD FOR THE FULL EVENT. EVEN IF A FAN IS OVER 30, THEY MAY BE ASKED FOR PHOTO ID. AN AGE VERIFICATION WRISTBAND IS RECOMMENDED TO ANYONE WHO REGULARLY GETS CARDED.

MORE INFORMATION ABOUT FOOD & BEVERAGE OPTIONS COMING SOON.
 

CAMPING

CLICK HERE TO REVIEW ALL CAMPGROUND POLICIES.

CAMPING IS CURRENTLY SOLD OUT FOR 2025. WE ARE UNABLE TO GUARANTEE / VERIFY ANY THIRD PARTY OR PRIVATE SALES. 

MOST CAMPSITES ARE PRIMITIVE WITH NO WATER SERVICES OR ELECTRICAL HOOKUPS INCLUDED, EXCEPT FOR OUR PREMIER CAMPGROUND. GENERATORS ARE ALLOWED IN THE CAMPGROUNDS, BUT WE ASK THAT YOU TURN THEM OFF OR USE 'WHISPER MODE' DURING QUIET HOURS BETWEEN 2AM - 7AM.

UNITED SITE SERVICES WILL HAVE A TEAM ON THE FESTIVAL GROUNDS TO PROVIDE SEPTIC SERVICES, GREY AND BLACK. PLEASE CALL 866-973-0822 TO REQUEST SERVICE. IF UNREACHABLE BY PHONE, PLEASE SEE THEM AT THEIR BOOTH NEXT TO OUR CAMPGROUND INFORMATION BOOTH.

ACCESSIBILITY

WE AIM TO PROVIDE A SAFE, COMFORTABLE, AND ENJOYABLE EXPERIENCE FOR ALL FANS. PLEASE REVIEW ALL OF OUR ACCESSIBILITY OPTIONS BELOW. IF YOU NEED ANY ADDITIONAL INFORMATION OR NEED TO MAKE A SPECIAL REQUEST REGARDING AN ACCOMMODATION, YOU CAN CONTACT LENORE@COUNTRYTHUNDER.COM. 

 

ACCESSIBLE PARKING - ACCESSIBLE PARKING IS AVAILABLE AT THE FRONT OF OUR RESERVED PARKING AREA, ACROSS FROM THE RESERVED ENTRANCE INTO THE FESTIVAL. THESE SPACES ARE RESERVED FOR THOSE WITH A HANDICAP PARKING PERMIT OR PLATE. WHEN YOU ARRIVE AT THE FESTIVAL, PLEASE INDICATE TO OUR FRONT GATE STAFF THAT YOU REQUIRE ACCESSIBLE PARKING. YOU WILL BE SOLD OUR DAY PARKING, AT THE LOWEST PRICE, BUT PROVIDED AN ADA STICKER TO PLACE IN THE TOP LEFT CORNER OF YOUR WINDSHIELD. 

ASSISTANCE GETTING AROUND THE FESTIVAL GROUNDS - OUR FRIENDS AT CERT CAN PROVIDE ACCESSIBLE GOLF CART RIDES TO/FROM OUR PARKING LOTS & CAMPGROUNDS. YOU CAN CALL OR TEXT CERT AT 629-278-1549 TO REQUEST AN ACCESSIBLE GOLF CART RIDE. RIDES ARE AVAILABLE FROM 9AM TO MIDNIGHT.  PLEASE NOTE, ACCESSIBLE GOLF CARTS CANNOT DRIVE INSIDE OR AROUND THE FESTIVAL BOWL, BUT WILL GET YOU AS CLOSE TO OUR FESTIVAL ENTRANCES AS THEY CAN. 

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ACCESSIBLE VIEWING AREA - WE OFFER AN ACCESSIBLE VIEWING PLATFORM, LOCATED BY THE OASIS. THIS AREA OFFERS LIMITED SEATING, SO WE ASK THAT FANS REQUIRING SEATING ON THIS PLATFORM ONLY BRING ONE GUEST. TO GAIN ACCESS TO THIS PLATFORM, PLEASE VISIT THE INFORMATION BOOTH, LOCATED INSIDE THE FESTIVAL BOWL, TO RECEIVE AN 'ACCESSIBLE VIEWING' WRISTBAND FOR YOU AND YOUR GUEST. THIS WRISTBAND IS VALID FOR THE FULL EVENT. THERE IS NO ADDITIONAL COST TO THIS WRISTBAND, BUT YOU WILL NEED EVENT ADMISSION TO ENTER THE FESTIVAL. THIS WRISTBAND WILL ALSO ALLOW THESE FANS TO VISIT THE OASIS, A COVERED, CONCRETE AREA FOR ANY REQUIRED BREAKS FROM THE SUN. WE DO NOT REQUIRE ANY DOCUMENTATION TO RECEIVE AN ACCESSIBLE VIEWING WRISTBAND, BUT KINDLY ASK THAT ONLY FANS WHO REQUIRE ACCESSIBLE VIEWING ASK FOR THIS ACCOMMODATION.

 

ACCESSIBLE CAMPING - ALL CAMPSITES FOR COUNTRY THUNDER ARIZONA 2025 ARE SOLD OUT. IF YOU HAVE A CAMPSITE AND REQUIRE ASSISTANCE GETTING TO/FROM THE FESTIVAL ENTRANCE, PLEASE VIEW OUR OPTIONS REGARDING ASSISTANCE GETTING AROUND THE FESTIVAL GROUNDS ABOVE.

 

ACCESSIBLE PORT-A-POTTIES - ACCESSIBLE PORT-A-POTTY UNITS ARE AVAILABLE IN EACH OF OUR PUBLIC BANKS OF UNITS, TYPICALLY LOCATED ON EITHER END OF THE BANK. IF YOU'D PREFER TO HAVE AN ACCESSIBLE UNIT PLACED ON YOUR CAMPSITE, YOU CAN ORDER A PRIVATE PORT-A-POTTY FROM OUR WEBSITE AND INDICATE THAT YOU NEED AN ACCESSIBLE UNIT WHEN PROVIDING US WITH YOUR CAMPSITE PLACEMENT ON THE FORM IN YOUR RECEIPT. THE DEADLINE TO PLACE THIS ORDER IS FRIDAY, MARCH 21. 

 

ALLERGIES & DIETARY RESTRICTIONS - IF YOU HAVE A TRUE ALLERGY OR DIETARY RESTRICTION, PLEASE INFORM SECURITY WHEN YOU ENTER THE FESTIVAL. YOUR FOOD AND CLEAR BAG ARE SUBJECT TO SEARCH, BUT REASONABLE AMOUNTS OF FOOD WILL BE ALLOWED INSIDE THE FESTIVAL.

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IF YOU HAVE A DOCTOR'S NOTE OR OTHER DOCUMENTATION, IT CAN BE HELPFUL TO HAVE IT AVAILABLE UPON OUR SECURITY STAFF'S REQUEST.

 

MEET & GREETS

WE LOVE TO GIVE YOU SPECIAL EXPERIENCES AT THE FESTIVAL, INCLUDING THE OPPORTUNITY TO MEET YOUR FAVORITE ARTISTS! WE DO NOT SELL MEET & GREETS, BUT WILL HAVE CHANCES TO WIN. KEEP AN EYE ON COUNTRY THUNDER'S SOCIAL MEDIA AND NEWSLETTERS OR VISIT OUR PARTNER BOOTHS AT THE FESTIVAL.

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